- Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Assist guests with retrieving, preparing and setting up display, as required to serve party/banquet room events- Follow appropriate food handling procedures to ensure safe, quality products if assisting with moving food product- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas- Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors- Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products- Perform tasks as needed to complete necessary paperwork- Set up, tear down and clean up party room/banquet areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, and food and beverage products or other props or products as needed- Operate machinery as needed such as ice or beverage machines- Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens- Preparation and presentation of buffet style service lines including dessert stations, banquet lines, and banquet bars- Compile information, complete and submit paperwork as needed- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, rings proper amount into the register and gives the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedures; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- DAY ONE BENEFITS.- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station.- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request.- Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards.- Slicing, dicing, chopping and preparing raw products.- Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required.- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station.- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards.- Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures.- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Providing personalized service and using guests’ names, when possible.- Knowing and promoting current events and programs and can give guests directions to all areas.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Assists in hiring and training, and responsible for motivating staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Counts and verifies all drop boxes, VLT Bill Validator, and Food and Beverage drops.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily. - Prepares the monthly drop schedule submitted to the Gaming Control Board and work with relative areas to define drop routes and subsequent changes- Supervises work schedules and helps ensure adherence to the same for all count room members- Helps ensure completion of scheduled tasks- Helps ensures efficient use of currency counting equipment and ensure that daily maintenance requirements are completed- Reports problems to Manager for recommendations and participate in improvement as appropriate - Maintains strict confidentiality in all departmental and company matters- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily.             - Collects VLT cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability and compliance goals- Removes cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Ohio State Gaming Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensures key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Packages currency and tickets/currency into predetermined amounts for later use or deposit- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Ohio State Gaming Regulations- Completes daily maintenance of all count room equipment and cleaning of the count room- Works professionally with other departments as needed to complete tasks- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Cuts grass- Turns and adds mulch- Plants flowers and bushes- Distributes fertilizer- Seeds- Removes dead bushes and trees- Removes snow- Clears brush and debris, as necessary- Places stone and rocks in drainage areas and sets up stone landscape areas, as necessary- Assists the maintenance team inside the building with repairs and maintenance to the racino, as necessary- Assists with other maintenance duties as directed by the management team- Leads completion of daily tasks within the department or work unit- Interacts with others when necessary to achieve desired outcomes- Ensures interactions with internal and external guests follow the guidelines of good customer service- Adheres to all Corporate and local policies, procedures, and operating guidelines- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift 

- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end of shift- Knowing and promoting current events and programs and can give guests directions to all areas- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

Key Objectives:- Provide a clean environment for guests and Team Members.Essential Responsibilities:- Transfer food inventory from warehouse to kitchen, between kitchens, and restocking areas as instructed.- Receives and unloads product in stocking storage rooms, walk-in refrigerators and freezers and makes deliveries to appropriate outlets. - Responsible for the organization, rotation, and labeling of products and sanitation of storage areas.- Assist in putting restocking areas of each kitchen and storage areas. Unpacks according to instructions- Use carts to transport items to be restock.- Puts away delivered product in a timely manner following health code.- Ensure that all supplies are delivered as requested and notify management of any discrepancies.- Report daily counts and/or record on tracking logs for ordering and control purposes.- Cleans the assigned areas to include the removal of trash, boxes and pallets as well as transport cart storage.- Follow protocols set forth by the Warehouse team and communicate appropriately.- Following property training for use of pallet jacks.- Assist the stewarding team in the dish pits as assigned.- Perform daily, weekly, monthly deep cleaning projects as assigned.- Maintain a safe and sanitary work place by following safety rules and regulations.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily.- Responsible for accurate accountability of the cashier department activity- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of racino policies for all cashier areas- Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork- Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal guests must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty- Ensuring accurate compliance with E-MTL/MiL paperwork and entry      - Performing the duties of front line cashiers as business demands- Performing check cashing transactions- Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys- Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis.- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director.- Processing purchase orders and check requests for the Marketing Department.- Managing Entertainment acts, contracts and scheduling.- Maintain compliance with policies and procedures.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to guests as needed.- Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests, as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Understanding of wagering rules, including betting lines and odds, and procedures to guests.- Assists with the management of processes for all pari-mutuel wages in the tote system. - Assists with the management of writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Monitors Sports tickets in an accurate and timely manner.- Monitors player tracking cards.- Verifies tickets and payoffs.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Prepares/reviews currency transactions reports in absence of Manager on assigned shift.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets.- Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.- Verifies vault accountability at end of shift on assigned shift.- Verifies credit line availability in absence of Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizes checks.- Prepares customer deposit and safekeeping log.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

Essential Duties and ResponsibilitiesThe following and other duties may be assigned as necessary:                          - Exchanges cash and coins in accordance with established procedures.- Assists guests with Credit applications.- Verifies Credit approval for casino departments.- Cashes personal, travelers, and payroll checks in compliance with approved procedures.- Performs Credit card cash advances.- Records any applicable cash transactions that are required by Federal Law.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Issues and receives payments- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Responsible for providing exceptional Marquee Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.• Create and enter player tracking cards on-site, online, and digitally.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Exchanges cash and coins in accordance with established procedures.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.• Completes all required shift paperwork according to internal control standards.• Records any applicable cash transactions that are required by Federal Law.• Issues and receives payments.• Cash personal and travelers checks in compliance with approved procedures.• Process lottery transactions with approved procedures.• Efficiently and accurately processes all pari-mutuel wagers in the tote system.• Explain wagering rules, including betting lines and odds, and procedures to guests.• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.• Write Sports tickets in an accurate and timely manner.• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.• Manages guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.• Stocks stations with adequate supplies; keeps all stations neat and clean.Page 2 of 5• This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members